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Store Operation Process
STORE OPERATION PROCESS
• Defined as principles, processes and
procedure of operating a store
RECEIPT OF GOODS
• The receiving process is concerned with record keeping,
inspection, marking & storage of goods
• Basic principles
– To ensure that the goods conform to buyers order.
– To ensure that the goods conform with the charge made for them
– To expedite the speedy transmission of goods to the Point of Sale.
RECEIPT OF GOODS
• Procedures
– Admittance only of properly authorized consignments
– Preliminary inspection of containers and outers for apparent signs of damages
or pilferage
– Collating of consignment documents and invoices with copy orders for correct
payments
– Prompt handling of claims for loss or damage in transit
– Return of goods:
• Non compilations with samples, return specifications, general standards, price, style ,
color or characteristic.
• Wrong Quantity or incomplete goods
• Late Delivery when definite delivery date been specified and agreed by supplier
RECEIPT OF GOODS
• Marking: The objective of marking is to record merchandise
information on the article itself or on its container. The
information may be used by:-
– Staff
– Customers
Advantages
– Aid to the sales person in serving the customer
– Encourage customers to serve themselves reducing sales efforts
– Helps in taking physical inventory
RECEIPT OF GOODS
• Methods of Marking
– Hand Marking
– Rubber Stamp marking
– Price Tickets
• Strings Tags
• Slip Folds
• Pin Tickets
• Gummed Labels
• Button tags
RECEIPT OF GOODS
• PACKAGING
• Checking the packaging of material with package commodity
rules
– Name of the Manufacturing
– Manufactured date
– Expiry Date
– Date of packaging
– Contents
– Veg/ Non Veg
– Food value
PLACEMENT OF GOODS
• Rack stacking
• Front-end merchandising
• Visual Merchandising • Dump display
• Price display
• Discount display
• Brand display
• USP display
• Vertical display
• Eye level display
• Group display
• Left to right display
• Top to bottom display
• According to shopping list
• According to use of signage
• Food/strong smelling
PLACEMENT OF GOODS
• Rack stacking
Visual Merchandising
• Visual: To make competencies visual for customers
• Merchandising: All Measures which support sales
Visual Merchandising is to send visual and emotional loaded
messages to customers which support pleasure of shopping activity.
• It Educates the customers, creates desire and finally augments the
selling process.
Visual Merchandising- Incorrect Way
Visual Merchandising- Correct Way
Discount Display
Placement of Goods
Brand Display
Placement of goods
Price Display Vertical Display
PLACEMENT OF GOODS
Eye Level Display Brand Display
Placement of Goods
DUMP DISPLAY
PROMOTION
• Definition
– It is constant effort to increase or promote the level of sales.
• Reasons
– Increase sales
– Increase market share
– Pull down your competitor
– Event based
70% of the goods sell in discounts, only 30% sell in fixed price
PROMOTION STRATEGIES
• Event based promotion
• USP (purchase worth Rs 1000, get 1 litre oil free)
• Discounts
• Cross Promotion
• (eg buy one get one free),
• (Buy 1 get 1 cinema ticket free
TOOLS OF SALES PROMOTION
• Hand bills (eg: Pamphlets)
• Placards
• Discounts
• Mass displays (eg: dump display)
• Multiple product promotions eg: 2 or more products sold together
• Multi packs (eg: 5 packets of Maggie sold at a price of 4)
TOOLS OF SALES PROMOTION
• Price Promotions eg: half yearly SALE
• Store loyalty cards/trading stamps
• Free gifts
• Buy one get one free
• Coupons
TECHNIQUES OF PRICING
 Markup
 Mark down
 Market Price
 Active Price
 Odd Price / Psychlogical Price eg: Bata
TECHNIQUES OF PRICING
 Leadership Price (Penetration Price)
 Loss Leader Price
 Lot Price eg: Dollar store
 Discount Price
 Bargain Price
 Discriminatory Price (eg: wholesaler / Retailer)
 Strategic Price eg: Dmart
THANK YOU

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Store Operation Process

  • 2. STORE OPERATION PROCESS • Defined as principles, processes and procedure of operating a store
  • 3. RECEIPT OF GOODS • The receiving process is concerned with record keeping, inspection, marking & storage of goods • Basic principles – To ensure that the goods conform to buyers order. – To ensure that the goods conform with the charge made for them – To expedite the speedy transmission of goods to the Point of Sale.
  • 4. RECEIPT OF GOODS • Procedures – Admittance only of properly authorized consignments – Preliminary inspection of containers and outers for apparent signs of damages or pilferage – Collating of consignment documents and invoices with copy orders for correct payments – Prompt handling of claims for loss or damage in transit – Return of goods: • Non compilations with samples, return specifications, general standards, price, style , color or characteristic. • Wrong Quantity or incomplete goods • Late Delivery when definite delivery date been specified and agreed by supplier
  • 5. RECEIPT OF GOODS • Marking: The objective of marking is to record merchandise information on the article itself or on its container. The information may be used by:- – Staff – Customers Advantages – Aid to the sales person in serving the customer – Encourage customers to serve themselves reducing sales efforts – Helps in taking physical inventory
  • 6. RECEIPT OF GOODS • Methods of Marking – Hand Marking – Rubber Stamp marking – Price Tickets • Strings Tags • Slip Folds • Pin Tickets • Gummed Labels • Button tags
  • 7. RECEIPT OF GOODS • PACKAGING • Checking the packaging of material with package commodity rules – Name of the Manufacturing – Manufactured date – Expiry Date – Date of packaging – Contents – Veg/ Non Veg – Food value
  • 8. PLACEMENT OF GOODS • Rack stacking • Front-end merchandising • Visual Merchandising • Dump display • Price display • Discount display • Brand display • USP display • Vertical display • Eye level display • Group display • Left to right display • Top to bottom display • According to shopping list • According to use of signage • Food/strong smelling
  • 9. PLACEMENT OF GOODS • Rack stacking
  • 10. Visual Merchandising • Visual: To make competencies visual for customers • Merchandising: All Measures which support sales Visual Merchandising is to send visual and emotional loaded messages to customers which support pleasure of shopping activity. • It Educates the customers, creates desire and finally augments the selling process.
  • 13. Discount Display Placement of Goods Brand Display
  • 14. Placement of goods Price Display Vertical Display
  • 15. PLACEMENT OF GOODS Eye Level Display Brand Display
  • 17. PROMOTION • Definition – It is constant effort to increase or promote the level of sales. • Reasons – Increase sales – Increase market share – Pull down your competitor – Event based 70% of the goods sell in discounts, only 30% sell in fixed price
  • 18. PROMOTION STRATEGIES • Event based promotion • USP (purchase worth Rs 1000, get 1 litre oil free) • Discounts • Cross Promotion • (eg buy one get one free), • (Buy 1 get 1 cinema ticket free
  • 19. TOOLS OF SALES PROMOTION • Hand bills (eg: Pamphlets) • Placards • Discounts • Mass displays (eg: dump display) • Multiple product promotions eg: 2 or more products sold together • Multi packs (eg: 5 packets of Maggie sold at a price of 4)
  • 20. TOOLS OF SALES PROMOTION • Price Promotions eg: half yearly SALE • Store loyalty cards/trading stamps • Free gifts • Buy one get one free • Coupons
  • 21. TECHNIQUES OF PRICING  Markup  Mark down  Market Price  Active Price  Odd Price / Psychlogical Price eg: Bata
  • 22. TECHNIQUES OF PRICING  Leadership Price (Penetration Price)  Loss Leader Price  Lot Price eg: Dollar store  Discount Price  Bargain Price  Discriminatory Price (eg: wholesaler / Retailer)  Strategic Price eg: Dmart